Privacy Policy

Effective Date: May 23, 2026

Welcome to VIBE PEHNO (accessible via www.vibepehno.in). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and make a purchase, in compliance with the Indian Information Technology Act, 2000, and applicable data protection regulations.

By using our store, you consent to the data practices described in this policy.

1. Information We Collect

We collect information necessary to process your orders and enhance your shopping experience.

• Personal Information: When you make a purchase, create an account, or contact us, we collect details such as your name, billing address, shipping address, email address, phone number, and state/pincode.

• Payment Information: Payment processing is handled securely by our third-party payment gateways (such as Razorpay, Cashfree, or Paytm). Vibe Pehno does not store or have access to your credit card, debit card, or net banking passwords.

• Automated Information: We automatically collect certain information when you browse our site, including your IP address, browser type, device information, and browsing behavior on our platform.

2. How We Use Your Information

We use your data strictly for legitimate business purposes, including to:

• Process, fulfill, ship, and track your orders.

• Communicate with you regarding order updates, customer service queries, and promotional offers.

• Prevent fraudulent transactions and secure our platform.

• Analyze website traffic to improve our store’s performance and UI.

3. Cookies

We use cookies and similar tracking technologies to remember your preferences, keep track of items in your shopping cart, and provide a personalized experience. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features of our website.

4. Third-Party Services

We share your information with trusted third parties only to the extent necessary to run our store:

• E-commerce Platform: Our store is hosted on Shopify Inc., which provides the platform allowing us to sell our products to you.

• Logistics Partners: We share your name, phone number, and delivery address with Indian courier services (e.g., Delhivery, Blue Dart, Shiprocket) to deliver your products.

• Analytics: We use tools like Google Analytics to understand user behavior.

All our third-party partners are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

5. Data Security

We implement standard security measures, including Secure Socket Layer (SSL) encryption, to protect your personal data during transmission. While we take commercially reasonable steps to protect your information, no method of transmission over the internet in India or globally is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights

As per Indian data protection guidelines, you have the right to:

• Access the personal data we hold about you.

• Request the correction or updating of inaccurate personal data.

• Request the deletion of your personal account and data (subject to legal obligations like tax and transaction history retention).

• Opt-out of marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.

7. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000, if you have any questions, concerns, or grievances regarding this Privacy Policy, please contact our designated Grievance Officer:

• Store Name: VIBE PEHNO

• Grievance Officer Name: Customer Support Manager

• Email Address: vibepehno@gmail.com

• Business Address: vibepehno@gmail.com